Ever get fed up chasing down showing agents by phone trying to get showing feedback for your listings? Playing phone tag, or dealing with a fellow agent who is annoyed with the fact you called to bother them is never fun. (Been there, done that.) Then some of the online feedback systems can cost too much but offer just too little.
Well a client of mind found a free online showing feedback solution solution recently, we tried it out, and it is working great. So today I wanted to share this great tool to help you get your showing feedback results in an easy and automatic fashion. And best of all is that it’s FREE! The program is www.ShowingFeedback.com, and my agent client and I had recently stumbled upon it when looking for cost effective online showing feedback solutions.
ShowingFeedback.com allows you to track the feedback on your listings by creating and sending short surveys to agents that show your listings, and then give access to your sellers to review the reports and comments that have been left by the agents.
To use is, you simply enter your listings and seller’s information into the system, and when there is a new showing, add the showing agent’s information and a showing feedback survey is sent. The feedback survey will be sent automatically up to 3 times until the showing agent responds. When they do respond, they you AND your seller will receive email notification of the showing feedback that was just left. It is that simple.
So far in using it the past few weeks we have seen about a 90% response rate from the showing agents and we are very impressed. And of course, the sellers really appreciate getting direct email notification of their showing activity and feedback.
And did I mention that this was free? So go give it a try, you have nothing to lose!
Megan Barber is a Real Estate Virtual Assistant, owner of Barber Virtual Assisting Solutions, LLC, and runs blogs, The BVAS Connection and The Virtual Perception. Megan has been in a Virtual Assistant for 4+ years and has spent 10+ years doing the “behind-the-scenes” work in the real estate industry assisting agents with their real estate marketing and transaction needs.
Awesome find, Megan. Thanks for sharing!
For most agents, getting showing feedback is problematic at best, so when we saw this 2 years ago we gave it a try, with mixed results. For us, it was a struggle to get agents to respond to the surveys and buyers are probably no more likely to be influenced to make a needed price change or repair by this tool than by listening to their agent. The default survey is very vague and the questions need tweaking to give any meaningful feedback, and we had a couple instances where agent remarks were visible to sellers and they turned out to be somewhat unflattering, to say the least. While this could be a useful tool, we suggest modifying the survey questions before using it. They’ve also added some new features since the last time we used it so we may give it another go to see if our results improve over what we experienced 2 years ago. Thanks for posting this!
For sure an awesome tool! Thanks Megan for sharing!
I love showingfeedback.com! In addition to the feedback surveys (which are very short and sweet, by the way) – the marketing items feature is great to share with sellers.